Softex Cloud Solutions respects your privacy. This Privacy Policy describes how information may be collected and used when you visit our website or communicate with us.
1. Information we collect
We may collect information that you voluntarily provide when you contact us, submit a form, request information or enquire about our services. This may include your name, email address, phone number, company name and any other information you choose to provide.
We may also collect limited technical and usage information automatically when you visit our website. This may include information such as your browser type, device information, IP address, pages visited and general website usage data.
2. How we use your information
We use information collected through our website to respond to enquiries, communicate with you, provide information about our services, understand how our website is used and improve our services and digital experience.
We may also use information for internal business purposes, including website security, analytics, troubleshooting and improving the performance of our website.
3. Contact and enquiry forms
When you submit information through a contact or enquiry form, we use that information to respond to your request and discuss the services you have expressed interest in.
Please avoid submitting highly sensitive personal, financial or confidential information through general contact forms unless we have specifically requested it through an appropriate secure channel.
4. Cookies and analytics
Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with our website.
We may use analytics services to measure website traffic, understand visitor behaviour and improve the performance and usability of our website. These services may process technical information according to their own privacy policies.
5. How we protect information
We take reasonable administrative and technical measures designed to protect information from unauthorised access, alteration, disclosure or misuse.
However, no method of transmitting information over the internet or storing electronic information is completely secure. We therefore cannot guarantee absolute security.
6. Sharing information
We do not sell personal information. We may share information with trusted service providers where necessary to operate our website, communicate with you or provide our services.
Information may also be disclosed where required by applicable law, legal process or legitimate business protection requirements.
7. Third-party websites
Our website may contain links to third-party websites, social media platforms or external services. We are not responsible for the privacy practices or content of those third-party services.
We encourage you to review the privacy policies of external websites before submitting personal information to them.
8. Data retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and meeting legal or operational requirements.
9. Your choices
You may contact us to request information about the personal data we hold about you, subject to applicable law and reasonable identity verification.
If you no longer wish to receive communications from us, you may contact us and request that your details be removed from future non-essential communications.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The updated version will be posted on this page with a revised effective date.
Questions about your privacy?
For privacy-related questions or requests, contact us at support@softexcloudsolutions.com.